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News & Insights
New appointment
Suzie Aksun joins Holistic Insight
In a strategic move to bolster its team, Holistic Insight is pleased to announce the appointment of Suzie Aksun as Senior Consultant.
Turning negative feedback into positive action
Unearthing actionable insights
You care about your business. The people most important to your company – clients, industry partners and employees – are at the...
Introducing Holistic Insight
Our new look
As the founder and managing director of Holistic Insight, and on behalf of our talented team, I am delighted to share our...
Asking the right questions
Why are you doing it and what do you want to learn?
When starting any survey, whether it’s with employees, clients, co-consultants or your partners and supply chain, the first step is to identify...
Employee engagement score
An important part of any survey
Engaged employees are happier and more productive. The businesses they work for are more successful and profitable as a result.
Gathering client feedback
When and how often?
In our experience, most established SME businesses seek client feedback every 2-3 years. They want enough meaningful feedback on which to act,...
Less isn’t always more
How to segment your survey
Gathering feedback is a science – it needs as many variables as possible to deliver the insight that can add real value...
Employee surveys and GDPR
Two things to keep in mind
The General Data Protection Regulation (GDPR) is a regulation in EU law on data protection and privacy in the European Union and...
Client surveys and ISO 9001
Meeting customer and regulatory requirements
ISO 9001 is the international standard that specifies requirements for a quality management system (QMS). Organisations use the standard to demonstrate the...
What is a net promoter score?
Identifying potential for growth
A Net Promoter Score, or NPS, is a measure of your clients or customers’ overall perception and satisfaction level with your business....
98% of clients will willingly give feedback
Clients are more receptive than you think...
Here at Holistic Insight, we undertake telephone interviews with clients every day. There is often a perception that clients won’t engage and...
Understanding employee engagement
Employee engagement has never been more important
Employee engagement has never been more important. Supporting their health and wellbeing is now a top priority. The only way to understand...
Face-to-face, telephone or email?
Here are five things to consider
When choosing how to engage and gather feedback, here are five things to consider. They will ensure you get the best value...