Client surveys and ISO 9001

Meeting customer and regulatory requirements

ISO 9001 is the international standard that specifies requirements for a quality management system (QMS). Organisations use the standard to demonstrate the...

What is a net promoter score?

Identifying potential for growth

A Net Promoter Score, or NPS, is a measure of your clients or customers’ overall perception and satisfaction level with your business....

98% of clients will willingly give feedback

Clients are more receptive than you think...

Here at Holistic Insight, we undertake telephone interviews with clients every day. There is often a perception that clients won’t engage and...

Understanding employee engagement

Employee engagement has never been more important

Employee engagement has never been more important. Supporting their health and wellbeing is now a top priority. The only way to understand...

Face-to-face, telephone or email?

Here are five things to consider

When choosing how to engage and gather feedback, here are five things to consider. They will ensure you get the best value...