Customer Service Week
Advice and insights
To mark the end of Customer Service Week, a global celebration of the importance of customer service, all week, we’ve been sharing advice and insights on our Holistic Insight LinkedIn page, explaining why and how to gather meaningful feedback and insights that can propel your business forward.
Here’s a round up of the topics we’ve covered and links to blogs that will help guide you in your client or market feedback journey.
- The strategic value of client feedback exercises and why they should be at the heart of your client relationship strategy: The strategic value of client feedback exercises
- How and when to gather client feedback: How often should you gather client feedback
- The importance of constructive feedback: Turning negative feedback into positive action
- NPS has value for business-to-business companies: NPS explained
We hope you find these useful, however, as we’ve said all week, it’s conversations that matter most, so get in touch and tell us about your needs or project, and we’ll share our advice and recommendations. We can’t wait to hear from you.