Market research

Market and client feedback

All of our research is tailored to your specific needs, whether that’s an overview of performance overall or a focus on a particular area of your business. We help you examine your position, uncover room for improvement, understand where you excel and explore opportunities for growth and development. Using quantitative and qualitative questions, we have structured conversations on the phone or in person, supplemented with online surveys as needed. We know what works well and how to optimise your budget.

Our service areas:
– Client satisfaction
– Market sentiment
– Business performance
– Buying behaviour
– Brand & reputation
– Market testing
– Customer referencing for mergers & acquisitions
– Pulse surveys
– Mirror analysis – management views and client perception
– Post project reviews
– Gathering testimonials

As part of our work, we provide metrics and benchmarks so you can easily identify areas for attention and track progress year on year:
Net promoter score | Client relationship analysis | Clients at risk | Supporting ISO 14001

Employee surveys

Employee engagement, wellbeing and EDI surveys

Your people are your greatest asset and we help you engage with them in a meaningful way so you can retain, nurture and care for talent, enhancing your employer brand. Working with board directors, people teams and external HR consultants, we develop online, telephone or face-to-face surveys, or a combination, to provide quantitative and qualitative data. We repeat these at regular intervals to establish a benchmark. We also gather metrics for equality, diversity and inclusion.

Our services:
– Employee engagement
– Employee wellbeing
– EDI surveys
– Pulse surveys

Our work delivers insight into engagement, job satisfaction, remuneration, benefits, management, team performance and wellbeing. It can also test flexible working strategies or changes to structure, and inform workplace redesign or relocation.

Testing investments

Client referencing for M&A

Mitigating risk during mergers and acquisitions is essential. Our client referencing surveys are crucial when it comes to verifying the validity of a transaction and reaching an agreement, most of all when the company in question is in a foreign country.

What we test:
– Client satisfaction
– Performance
– Reputation
– Market position
– Opportunities